SUPPORT

In association with the vSee and SuperBox technical support teams, D&B TV Entertainment provides 23/7 customer service to help keep your streaming box running smoothly.

Our boxes are designed to be user-friendly, but occasionally they may need to be reset. Think of it like resetting a circuit breaker after a fuse blows.

In most cases, you can re-jump the box by following these simple steps:

  1. Unplug your modem/router.

  2. Unplug your streaming box.

  3. Plug the modem/router back in first.

  4. Plug the streaming box back in second.

This should allow the box to reconnect to one of the available servers and restore proper service.

Important: Your streaming box requires an internet connection to work.

For the quickest service, click here and complete our support form. We will respond as soon as possible.

Support Videos

Below we have some user-friendly videos for tech help and support.
We will continue adding more videos to this page, so please check back often for updates.

Skip to Videos
  • 9/26/25

    PLAYBACK FEATURE

    Open the Heat Live app on your vSeebox

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    • 9/21/25

    How to Set Up Your vSeeBox V5 Pro

    Unlock the full power of your vSeeBox V5 Pro with ease! This quick-start video shows you how to set up, connect, and start streaming in no time—so you can enjoy unlimited entertainment without the hassle.
    “Click image to play video”

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    • 9/19/25

    VOD ULTRA (MOVIES)

    Enjoy 50,000+ movies on demand. From the latest blockbusters to classic favorites, VOD Ultra delivers it all in HD, Full HD, and 4K. Browse by familiar categories
    “Click image to play video”

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    • 9/17/25

    Intro to the Vsee Box V3 PLUS

    Introducing the vSeeBox V3 Plus
    Experience the future of streaming enjoy crystal-clear live TV channels, sports, news, and events from around the world, all instantly accessible at your fingertips. “Click image to play video”